Icetrak Messaging for WhatsApp
Icetrak Messaging for WhatsApp is a set of tools and modules containing all of the relevant components required to enable WhatsApp Messaging functionality from within your current CRM system or Desktop Applications.
At Icetrak we believe that the simplest way to use Messaging is by enabling it within your native applications so we have included the tools to allow this. We haven't created a new messaging application for you to learn we're simply allowing you to add WhatsApp and SMS functionality to your current CRM and Desktop Applications.
No it's not. In fact if you already use us for SMS then you don't need to do any work whatsoever.
All you do is tell your recipients they can now receive your messages via SMS or WhatsApp. If they decide they want to receive your messages via WhatsApp they simply start a WhatsApp conversation with your Business WhatsApp Number. We will then automatically send them your default greeting messages, ask them to opt in and then our servers will record the fact that all of your messages going to their number need to be delivered via WhatsApp. It really is that simple.
Firstly we'd suggest you get in touch with us so we can say hello and guide you through the relevant steps.
Once you decide to go ahead you need to link your Business Facebook Account with our Messaging Application and Servers. To do this you need to go through what Meta (The owners of WhatsApp) call their Embedded Signup Process by clicking the button below.
Please note WhatsApp is controlled and managed using a Facebook so you will need to log in to your Business Facebook Account
WhatsApp Messaging for ISVs
At Icetrak we believe in keeping things simple. Our Integration methods are kept as simple as possible and if you've already integrated our SMS solutions in to your product then you don't need to do anything else to include delivery to WhatsApp recipients.
The recipient decides how they want to receive messages. If the recipients connects to your Customers WhatsApp number and chooses to OptIn then our servers remember that choice and we will always deliver any messages requests to them over WhatsApp.
If you've already looked at WhatsApp then you'll know there are quite complicated rules as to what you can deliver when and when a template has to be used. We take care of all of the WhatsApp rules for Customer Service Windows and Mandatory Message templates cwfor you.
As part of our standard setup we will also provide the basic setup of an Auto Responder Bot and a default customer services menu.
We've also included some simple pattern matching AI so you can send simple text and we'll reverse engineer that in to WhatsApp templates for you.
Our unique approach is based around the premis of keeping things simple. Simple from your perspective that is. What we do is far from simple!
The first step is to let the recipients decide how they want to receive messages so you don't need to tell us how you want the messages delivered. Once they've chosen we route all of their messages via the delivery mechanism of their choice.
The you can just send us simple plain text based messages as you would for SMS and we'll decide if we need to reverse engineer that plain text in to a WhatsApp template, open a WhatsApp Conversation Window or deliver it plain text during a Customer Service Window.
We've even added in the ability to put simple plain text patterns in to your old style SMS requests that our WhatsApp Delivery Agent will automatically interpret and add things like Reply Buttons, Location Requests and Maps etc for you.